We understand that travel plans can change. This Refund & Cancellation Policy explains the charges and process that apply when you cancel or amend a booking with Umra Ji Tour & Travels.
Overview
All cancellation requests must be made in writing (email or WhatsApp). Cancellation charges are calculated based on the date we receive your request and the terms of our suppliers (airlines, hotels and transport providers).
Cancellation by the Customer
The following cancellation charges apply to most tour packages, calculated on the total package cost:
| Cancellation Received | Cancellation Charge |
|---|---|
| More than 30 days before departure | 25% of package cost |
| 15 – 30 days before departure | 50% of package cost |
| 7 – 14 days before departure | 75% of package cost |
| Less than 7 days / No-show | 100% (non-refundable) |
Umrah, Hajj, flight-inclusive and peak-season packages may carry different charges as per airline and supplier rules, which will be shared at the time of booking.
Non-Refundable Components
Certain components are non-refundable once booked or issued, including:
- Confirmed air tickets and visa fees.
- Hotel bookings under non-refundable or special-rate contracts.
- Processing, service and convenience charges.
Refund Process & Timeline
Approved refunds are processed to the original payment method within 7 – 14 working days of confirmation. The time for the amount to reflect in your account may vary depending on your bank or payment provider.
Cancellation by the Company
In rare cases where we must cancel a trip due to unforeseen circumstances (such as insufficient group size or force majeure), you may choose between an alternative arrangement of equivalent value or a refund of the recoverable amount.
Date Change & Amendments
Requests to change travel dates or itineraries are subject to availability and may incur amendment charges levied by airlines, hotels or other suppliers, in addition to any fare difference.
No-Show
Failure to arrive for a scheduled departure, transfer or service without prior notice will be treated as a no-show and no refund will be applicable.
How to Request a Refund
To request a cancellation or refund, contact us with your booking reference: